How to delete your GUIDE account

The GUIDE App™ – Nlyten Corp.

 1. Open the settings page by clicking the gear icon in the top right corner of the screen.

2.  Scroll to the bottom of the page and press the “Account” button.

3. Press “Delete Account.”

4. Press “Confirm.”

 

 

When you delete your GUIDE account, we delete your login account from our authentication provider and remove or anonymize your GUIDE profile information. This includes removing your authentication ID, goal statement, bio, and profile avatar, replacing your username with “DELETED,” and disabling device records used for push notifications.

Some app activity and content may be retained in anonymized or de-identified form so GUIDE can maintain service integrity, safety, moderation history, analytics, product improvement, and legal/compliance records. This may include course progress, onboarding responses, demographic information, wellness and practice activity, journal or prompt responses, group posts and comments, feedback, and usage analytics. Public or group-visible content may remain visible to other members but will no longer be associated with your original login identity.

GUIDE database backups may retain deleted or anonymized data for up to 7 days. After that backup window, the data is removed from ordinary backup rotation. Some information may be retained longer if required or permitted by law, for safety, security, fraud prevention, dispute resolution, or compliance purposes.